Estimates below do not apply during busy holiday seasons. Saturdays & Sundays are not business days.
What are my shipping options?
Regular Delivery, up to 10 business days to arrive.
Standard Delivery, up to 7 business days to arrive.
Expedited Delivery, up to 4 business days to arrive.*
International Delivery, up to 21 business days to arrive.
How will my order be shipped
All orders within the United States ship UPS, Fedex or USPS.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. All shipments are insured and traceable.
Orders going to a PO Box or military address can only be shipped via Priority Mail (Regular Delivery inside the U.S. option)
When will I receive my order?
You may track your package by login into your account to review your order.All orders are processed as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled. Standard and Expedited Delivery orders are prioritized and generally ship faster. Any order placed after 8:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00am EST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days.Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read "How to prevent delivery delays" below, especially if you are ordering for a birthday, holiday or time sensitive occasion.While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS, Fedex or UPS errors or other factors beyond our control.
How to prevent delays
- Include an emergency contact number at checkout
Double-check the address and all information before submitting your order.
Add firstname.lastname@example.org to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
- If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
- If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.
Shipping to a Military Address
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail.Orders going to a PO Box or military address can only be shipped via Priority Mail (using the Regular Delivery inside the U.S. option) .
Orders consisting of physically large items may be classified as oversized by the US Postal Service, Fedex and UPS. This can cause the shipping cost to differ from what was calculated at checkout. In this event we will contact you with an exact shipping cost for your approval before proceeding with the order. Please understand that oversized status and any additional costs are determined by the shipping services and are not under our control.
The customer is responsible if any duties & taxes are imposed by their country at their country's border.
Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by ToyWiz and are not paid to us.
IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
International packages can take up to 21 business days to arrive at their destination (although occasionally there are hold-ups at customs, which is beyond our control).Shipping costs will be calculated at checkout and are determined by weight & destination.You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout." Once at checkout, enter your name & address and select "International Express" delivery and hit the"apply" button. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order.Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.